Privacy Policy
Last Updated 23 August, 2023.
This is the Privacy Policy of Topknot Management ABN: 13622347545 (“we”, “us”, “our”).
This Privacy Policy sets out how we collect, use, and protect your personal information when you interact with our website that can be found at www.topknotmanagement.com.au (“Site”), social media platforms (“Platforms”), and engage our services (“Services”).
Please read this policy carefully to understand how we handle your information.
Overview
We respect your right to privacy and are committed to safeguarding the privacy and data security of our clients and website visitors. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
By accessing or using our Site or our Services, you agree to our use of your information in accordance with this Privacy Policy. We encourage you to read through and contact us if you have any questions.
What kind of information do we collect?
Personal Information
Where necessary, we collect information from you that enables you to be identified as an individual, such as your name, email address and phone number. This kind of information is defined in APPs as personal information. The terms “personal data” and “personal information” are used interchangeably through this privacy policy.
Generally, the type of personal data that we collect is the information that we need to enable you to use our Site and provide our Services to you. To minimise the impact on your privacy, we will never knowingly collect more personal data than is strictly necessary to perform the activities described in this privacy policy.
By providing us with personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.
Payment Information
We collect payment information to facilitate transactions and process payments for our services. We may collect information such as credit card numbers, bank account details, billing addresses, and any other necessary payment details.
Device Information
When you visit our Site, we automatically collect certain information about your device, that may include information about your IP address, time zone, location, device type and model and/or some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or services that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
Cookies
Our Site uses cookies. Cookies are very small files that are saved to your computer and a website uses to identify you when you come back to the Site and to store details about your use of the Site. Cookies enable us to provide a better website visitor experience. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our Site.
Do not track
Please note that we do not alter our data collection and usage practices when we detect a do not track signal.
How do we collect your information?
You directly provide us with almost all the information that will collect except for device information and cookies. We collect information from you in many ways including when you:
a) Interact with our Site or Platforms;
b) Provide us with information via our Site, telephone, or email;
c) Engage our Services;
d) Enquire about our Services;
e) Provide information via our online form;
f) Provide testimonials or feedback.
How do we use your information?
Personal Information
Any personal information that we collect from you is used to provide our Services to you.
Website Improvements
We use Google Analytics to analyse website traffic, track user engagement, and understand user preferences. This information helps us improve our website's content, design, and user experience. The data collected through Google Analytics is aggregated and anonymised, and we do not use it to identify individual website visitors.
By using our Site, you consent to the processing of data by Google Analytics. You can opt- out of Google Analytics tracking by disabling cookies in your web browser or using the Google Analytics Opt-out Browser Add-on https://tools.google.com/dlpage/gaoptout.
Please note that this privacy policy does not cover the data practices of Google. For more information about Google’s data handling practices, please review Google’s Privacy Policy (https://policies.google.com/privacy).
Data Security
We take appropriate measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. We implement industry-standard security
practices and regularly review our systems to ensure your data is securely stored.
Please note that the transmission of information via the internet is not completely secure.
While we do our best to protect your personal information, we cannot guarantee the security of data transmitted to our website or through electronic communication channels. Any transmission is at your own risk.
Disclosure of your information
We may disclose your personal information to third-party service providers who assist us in operating our business and providing our Services, such as payment processors and IT support providers. These service providers are authorised to use your personal information only as necessary to provide their respective services to us.
We may also disclose your information if required to do so by law.
We never sell your personal information to third parties.
Marketing and Communications
You may be asked by us if you want to receive marketing materials. You will always be given the choice of whether to receive marketing information from us. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by clicking the unsubscribe link in the email or by emailing us at dianne@topknotmanagement.com.au
Behavioral Advertising
We utilise Google Ads, to present targeted advertisements based on our users’s search history, browsing behaviour and interactions with our Site. Google Ads allows us to
understand our users’ preferences and interests, enabling us to share things that may be of interest to you.
You can opt-out of Google Ads through the following methods:
You can manage your ad personalisation preferences directly through Google’s Ad Settings page.
Most web browsers provide options to manage cookies and control ad tracking.
You can adjust your browser settings to limit the data collected for behavioural advertising purposes.
How do we store your information?
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial
procedures to safeguard and secure the information we collect online or in person.
To keep your personal data secure, we have chosen a secure web hosting service, Godaddy which is SSL certificate encrypted.
We also store personal information (except credit card information which is encrypted) on our local secure networks, all of which are password protected.
Data Retention
We retain your information for as long as necessary to provide you with our Services, including invoicing.
Cross-Border Data Transfers
By using our Services, you acknowledge that personal information may be transferred to, stored, and processed in countries outside of Australia, where data protection laws may differ.
Payment Information
After you have used our Services, we will generate an invoice for the total amount due. This invoice will include the details of your purchase, payment due date, and the accepted payment methods. The invoice will be sent to the email address you provided during the transaction process.
Maintaining data quality and accuracy
It is important to us to maintain the quality of the personal information that we hold. We take reasonable steps to make sure that your personal information is accurate, complete and up-to-date.
If you find that your personal information held by us is not up to date or is inaccurate, please advise us and we will amend it, where appropriate.
Third Party Links
Our Site may contain links to other websites of interest. Once you have used these links to leave our Site, you should note that we do not have any control over that other website. We are not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our Site, to read the privacy statements of each website that collects personal identifiable information.
Data Breach
We take the security of your personal information seriously and have implemented reasonable measures to protect it from unauthorised access, loss, or disclosure. However, in the event of a data breach that compromises the security of your personal information, we will take immediate action to mitigate the impact and comply with applicable laws and regulations.
In the unfortunate event of a data breach, we will:
Promptly assess the extent of the breach: We will conduct a thorough investigation to determine the scope and nature of the breach, identifying the affected systems, data types, and the potential risk to individuals.
Notify affected individuals: If we determine that the data breach poses a significant risk of harm to your rights and freedoms, we will notify you promptly, providing clear and
transparent information about the breach, the potential consequences, and the actions you can take to mitigate any potential risks.
Engage relevant authorities: If required by applicable laws and regulations, we will report the data breach to the appropriate supervisory authorities and cooperate fully in their
investigations.
Take necessary steps to secure and remedy the breach: We will take immediate action to contain the breach, prevent further unauthorised access, and restore the security and integrity of our systems. This may include, but is not limited to, implementing additional security measures, conducting forensic analysis, and cooperating with law enforcement agencies.
Provide support and assistance: In the event of a data breach, we are committed to providing support and assistance to affected individuals. This may include guidance on steps to protect your personal information, information about available resources for identity theft
protection, and any other relevant support measures to help mitigate the impact of the breach.
If you suspect or become aware of any unauthorised access, loss, or disclosure of your personal information, please contact us immediately using the provided contact details.
Please note that while we implement reasonable security measures, no method of data transmission or storage is completely secure. We cannot guarantee the absolute security of your personal information.
By using our website and providing your personal information, you acknowledge and understand the inherent risks associated with data transmission over the internet and agree that we are not liable for any unauthorised access, loss, or disclosure of your personal information beyond our reasonable control.
Your Rights
You have the right to access personal information we hold about you and ask that your personal information be corrected, updated, or deleted. If you would like to exercise this
right, please contact us through the contact information below.
We note that we are processing your information to provide our Services to you, or otherwise to pursue our legitimate business interests listed above.
We would like to make sure you are fully aware of all your data protection rights.
You have:
Right to Erasure (Right to be Forgotten): You have the right to request the deletion or removal of your personal information when certain conditions are met, such as when the
information is no longer necessary, consent is withdrawn, or processing is not based on legitimate interests.
Right to Rectification: If you believe that the personal information we hold about you is inaccurate or incomplete, you have the right to request its correction. You can do so by
contacting us using the information provided at the end of this policy.
The right to erasure: You have the right to request us to restrict the processing of your personal information, under certain conditions.
The right to data portability: You have the right to request us to transfer the information that we have collected to another organisation, or directly to you, under certain conditions.
Right to Information and Access: You have the right to be informed about the collection, use, and processing of your personal information. You also have the right to request access to the personal information we hold about you. We may charge you a small fee for this service.
Right to Restriction of Processing: Under certain circumstances, you have the right to request the restriction of the processing of your personal information. If you would like to
exercise this right, please contact us using the information provided at the end of this policy.
Right not to be Subject to Automated Decision-making: You have the right not to be subject to decisions based solely on automated processing, including profiling, if these
decisions significantly affect you. Some exceptions apply, such as when the decision is necessary for a contract or authorised by law.
Right to Object: You have the right to object to the processing of your personal information based on legitimate interests or for direct marketing purposes. If you wish to object to the processing of your information, please contact us using the information provided at the end of this policy.
Right to Lodge a Complaint: If you believe that your privacy rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority, such as the data protection authority in your country.
If you make a request, we have 30 days to respond to you. If you would like to exercise these rights, please contact us, using the details below.
Changes to our privacy policy
Please be aware that we may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our Site.
Please check from time to time to review our privacy policy.
How to contact us
If you have any questions relating to our handling of your personal information or our use of cookies, or if you would like to invoke any of your rights under the APP regulations, please email dianne@topknotmanagement.com.au